Frequently Asked Questions
Complaints
We are obliged to inform you that you can submit a dispute to the Dutch Disputes Commission: https://www.degeschillencommissie.nl/over-ons/commissies/algemeen/, or to the European Disputes Committee via the ODR platform http: // ec.europa.eu/consumers/odr/.
Shipping costs
We handle Shipping NL shipping rates for packages within the Netherlands up to 2 kg. (€ 3.45). For packages heavier than 2 kg we use DHL (€ 5,20). For Belgium and Germany, we also use DHL (€ 8.00) so NO administration, packaging and handling costs.
Payment methods
You can choose from the following payment methods:
With iDEAL, you can trust, secure and easily settle your online purchases. iDEAL is the system that links you directly to your internet banking program in an online purchase. To use iDEAL you do not have to register, download files or create an account. If you are using internet banking at ABN AMRO, ING, Rabobank, SNS Bank, Friesland Bank, ASN Bank, Regional Bank, Van Lanschot Bankiers or Triodos Bank, you can pay directly with iDEAL. You will then calculate quickly and easily in the familiar internet payment environment of your own bank. After your approval, the amount will be processed automatically and your order will be processed immediately.
Our payments are made by a certified company, which ensures your privacy is fully guaranteed.
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If you pay with Paypal, we will collect the amount within a few seconds of your Paypal account. If you choose to pay with Paypal, you will be forwarded to the Paypal website from the payment method screen to complete your payment. Your order will be processed immediately after approval of the data.
We charge 2.50 for the use of this service. Upon purchase, your personal information is checked. Your personal information is handled in accordance with the Personal Data Protection Act.
Belgian bank customers: Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA Bank and VDK Spaarbank can easily make online payments through Mister Cash / Bancontact. With Bancontact / Mister Cash you can trust, secure and easy to process your online purchase with us. You calculate in your trusted internet payment environment, based on specific security methods of your own bank.
Safe payment
When you visit the comicwatch publisher web shop, we guarantee you a safe shopping experience.
Encrypted payment pages
Like most trusted sites, publisher comicwatch uses SSL technology (Secure Socket Layer) to protect your personal information when transmitted over the Internet.
SSL is the standard for payments over the internet and is supported by Firefox, Microsoft Internet Explorer and other popular browsers. publisher comicwatch uses SSL to encrypt sensitive information before it is sent over the internet. This prevents the information from being read while it is being sent.
Shipping
PostNL and GLS
Because we want to deliver our products as safe as possible to you, the customer, we opted for shipment through reputable companies like PostNL and GLS.
Shipping costs
The costs of shipping in the Netherlands are:
€ 2.95 for shipments with an order amount of € 25, –
No shipping on orders of € 25, – or higher.
The cost of shipping to Belgium and Germany amounts to:
€ 5.95 for shipments with an order amount of € 25, –
No shipping on orders of € 25, – or higher.
The cost of shipping to all other countries amounts to / Transport to countries other than Netherlands, Belgium and Germany:
€ 8.95 for shipments with an order amount of € 50, – / € 8.95 for orders with a total of less than € 50, –
No shipping on orders of € 50, – or higher. / No shipping charge on orders larger than € 50, -.
Pick up on a stripfestival
Do you want to pick up your order at any of the stock exchanges we attend? That can of course also. You will not pay any shipping costs. During the ordering process, select the option “Retrieve during a stripfestival/event”, and then fill in the Comments box on which event you wish to retrieve your books.
Track & trace
For packages sent by courier, you will receive us a track & trace code by email so that you can follow your package until delivery.
Delivery period
Average delivery period is 2 business days after payment within the Netherlands. The delivery time of shipments abroad can vary.